Orders are shipped Monday- Friday, via USPS Priority, First Class Mail, or UPS Ground, with a tracking number provided for your convenience via email. Most orders are shipped the same day the order is received.Any order received after 3:00 pm (CST) on Friday will not be shipped until the following Monday.We cannot guarantee a delivery date on your order and do not offer expedited shipping at this time.
* Exception-- Fusion Gel Stain will ship UPS or USPS Ground ONLY, due to shipping restrictions on those products. Those shipment services can take up to 10 days to deliver.
At this time, we only ship within the United States.
If you have questions about the status of your order, please check the tracking number first before contacting our customer service. Our system sends automated emails with tracking numbers once your order has shipped--please check your junk mail folder if you do not see it in your email.
We do our best to charge fair shipping costs. All orders ship under our 4-tier flat rate system. The more you order, the better the shipping cost per item!
Flat Rate Shipping:
Purchase Amount Shipping Cost
$0.00 - $7.00 $4.95
$7.01 - $39.99 $9.95
$40.00 - $124.99 $14.95
Orders over $125.00 will receive Free Shipping.
ADD ONS, ERRORS, AND CANCELLATIONS
Please check your cart carefully before checking out, as we cannot add extra items onto your order once it is complete.If you forgot an item, please place another order. If we are able to ship your two orders together, we will refund a portion of the shipping costs paid on your second order.
Please double check your shipping address to make sure it is correct. If your order is returned to us because of the shipping address was entered incorrectly, we willcharge a $10 redelivery fee to cover the cost of purchasing a new shipping label. If you do not wish to have your items re-shipped, we will refund your order minus the cost of the original shipping label.
If you wish to cancel your order, please contact us within 2 hours of placing your order to do so. Once your order has shipped, it cannot be cancelled.
DAMAGES & LOST / LATE SHIPMENTS
Unfortunately, once a package leaves our store and is with the shipping carrier, we cannot be responsible for exactly what happens. We understand that frustrating situations can arise and we will do our best to work with you and resolve the issue.
If you do receive a damaged order, please email us firstname.lastname@example.org to start the refund or replacement process. Please note a photo of the damaged item is required to address the issue.
On rare occasions the shipping company may lose a package. If there is no movement on the tracking number (via USPS or UPS website) of your shipment after 14 days from purchase please contact us and we will begin the process of replacing your order.
Sometimes there are issues with the tracking system. If the tracking shows your package as delivered but you are unable to find it, we cannot send out a replacement shipment until 7 business days have passed and the customer has taken steps to locate their shipment.Quite often, boxes are delivered one street over, or to a neighbor, or show up in 1-2 days. If this happens, please take measures first to check with your local mail carrier or your neighbors. We highly recommend going to your local post office with your tracking information within 1-2 days, and asking the postal manager to help locate your box. You are the best advocate for your shipment!
If 7 business days pass and your box is still not located, please then contact us and we will begin the process of replacing your order.
ALL PURCHASES ARE FINAL. Please note that VINTAGE OR ANTIQUE items are used. Age cannot be 100% determined nor original manufacturer. Best estimates are made based on available information at time of purchase. Vintage items are sold in as is condition as shown. Wear, nicks, occasional marks are considered part of the charm of the item and are not considered a defect. Please examine photos carefully prior to purchase. Any larger areas of concern will be duly noted in listing as well as shown in photos. Please ask questions prior to purchase. Purchases are “as is” and not returnable or refundable.